Results 1 - 0 of 11 Best Western Asean International Hotel Review(s)
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 5/5 Posted by MRS. MUSA, Norlia, Malaysia in August 2008
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| "I think the hotel services and facilities were ok.The hotel provides shuttle service to major shopping complexes and so it was quite convenient for me and my husband. Medan Fair (shopping mall) is just around the corner (about 1km).Breakfast also offers a variety of food. Staff were pleasant and polite. However, when it comes to looking for taxi ... we just cannot avoid not to take the hotel staff's 'choice' of cab!! But on the whole, I would return to Best Western when I am in Medan. Thank you Asia Rooms." |
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 4/5 Posted by MR. GRIGG, Darryl, Australia in April 2008
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| "This hotel is essentially sound given that tourism is in its infancy in Medan.Hotel staff with a couple of exceptions need to improve their English to enable better communication with foreign tourists.Location slightly too far north for a tourist.Breakfast is solid.Would stay there again if visiting Medan again." |
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 2/5 Posted by MR. MUELLER, Cornelius, Germany in February 2008
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| "Hotel currently under reconstruction without any compensation provided.
Usage of pool for ladies not recommended since staff hide behind curtains to take photos with mobile phones.
Breakfast buffet below average. No automatic refill, very slow service and even though there is a non-smoking section nobody of the many chain-smokers bothers.
Bed linen are stained and grey.
Internet service unprofessional, desk often not occupied and can only be used on full sections of an hour (once signed on cannot cut off the registry).
Reception head was very helpful and spoke an acceptable English.
Summary: The good days of the hotel have passed quite some time already." |
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 3/5 Posted by Jazlan, Malaysia in August 2007
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| "Good location. Hotel staff was helpful. The hotel is within walking distance to the Medan Fair plaza where you can find large Carrefour. The stay would have been much nicer if the renovation have been completed. Swimming pool under renovation." |
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2/5 Posted by MR. KING, Peter, United Kingdom in August 2007
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| "I was a bit disappointed in this hotel because it is undergoing a major renovation at the moment and many of the facilities are not usable" |
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3/5 Posted by MS. SEGAL, briony jane, United Kingdom in June 2007
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| "im actually treally dissappointed. the only reason i booked this hotel was for its facillities , swimming pool and fitness centre, when i turned up at the hotel i was informed that it was under refurbishment for a month and they had forgoten to inform asia rooms. i suufer from bad back and after a 25 hour journey not having the pool to swim in i was not impressed. and would have much prefered to have had the option to have booked another hotel." |
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2/5 Posted by MS. GOVINDARAJU, Robana, Malaysia in June 2007
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| "The hotel is located at a very strategic place but the room rate is on th high side for such a hotel. Not too happy with one of the front office person. " |
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3/5 Posted by MR. OON, Lay Hoon, Malaysia in May 2007
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| "The room is not what we expected as we use to stay in the Hotel in Bangkok. The hotel is kind of old. The housekeeping is not well done when we check in to the room. There's water in the bathtub and we cannot be able to take out the stopper. Anyhow, after we complain to the front desk. They settle the problem for us.Overall, the room size is ok and near to the shopping center. " |
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4/5 Posted by MR. ALLOUCHE, Claude, France in January 2007
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| "In fact, no much to say; everything is what we expect from a hotel of this class. I just hope that the city of Medan will make an effort to "beautify" and repair the roads and sidewalks around the hotel" |
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2/5 Posted by TEK KHOON, Teoh, Malaysia in October 2006
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| "We booked as a couple, husband and wife. Your reception gave us a room with 2 single beds. I realised it only when we went to the room and immediately called to request for a king size bed. The reception refused to change for us, the reason was that we had used the bathroom and cannot be changed.
I am a frequent traveller, usually the reception will oblige the guest to change without any question if the customer does not feel comfortable in that room even though we use the toilet facility.
I tried to call the front office manager via the operator. The answer was that the manager only come in the evening.
Most probably after knowing that I was going to lodge a complaint. The reception sent the concierge to change the room for us. Thank you for changing her mind.
That gave me a bad impression of the hotel hospitality service.
Hope that hotel service should put customers' request and accomodate the change if rooms are available. so that guest feels comfortable to stay in.
REgards
Teoh TK
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