Hotel Review posted by MS. GAPAR, Norsiah, Brunei Darussalam in January 2007
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Traveler Rating:
 3/5
My ratings for this hotel are:
  Room
Bathroom
Room Size
Facilities
Cleanliness
Location
Service
Value
I recommend this hotel for:
 Budget Travelers
 Families
 Couples/Romantics
Seniors
Business
Eco Adventure
Would I stay at this location
again: Probably not
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We found the hotel lobby on arrival quite grand but the receptionist was not very welcoming. The body language suggested that she was not particularly keen to see our voucher. She did explain courteously that they did not have coupons and assured that breakfast was included. We found the room really spacious and nicely decorated. The service however did not meet our expectations being Mulia Signature guests. The fruit platter which was promised never arrived. Housekeeping took ages to answer calls and when it was the operator who responded. We were told that the Housekeeping number was no longer in use but this was never indicated in the directory thereby causing inconveniences. On the morning we checked out we realised that there was only one hand towel. We were concerned that we could be blamed for this and charged for it after we left. We had to clarify this with housekeeping before we left the room causing another inconvenience.
Checking out was most inconvenient. Despite being told that breakfast was included during checked-in the receptionist said only one breakfast was included and charged us extra for the other, giving dubious excuses. Although the buffet was good in their spread the staff were struggling coping even when there was no crowd as guests always found their table not fully laid.
In conclusion we believe that all guests would find the rooms spacious and comfortable but as for us the hotel still has many shortcomings in providing hassle free stay as most people are accusomed to when they stay with 5 star hotels anywhere in the world.
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This Mulia Senayan hotel review is the subjective opinion of an AsiaRooms customer and not of AsiaRooms.com.
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| Last Mulia Senayan Hotel Reviews - 12 Unbiased Traveler Review (s) |
 5/5 Posted by MR. NAVARRO RAMIREZ, Juan Manuel, Spain in November 2008
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| "Mulia is just outstanding, the room is very spacious and very conveniently designed and arranged, and the hotel facilities are also oustanding. The service is very good although either I have been really unlucky or the reception is clearly understaffed cause I could not avoid spending a minimum of 30 minutes to check in every single time I go and it is probably my 10th visit or so.... Apart from the checking in issue a lovely stay and will surely come back, tried many other upperclass hotels in Jakarta and Mulia is definitely my favourite." |
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5/5 Posted by MR. CLAUDIO, Caprioli, Italy in October 2008
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| "Good Hotel with very good services and facilities. " |
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 4/5 Posted by MR. LIM,, Singapore in October 2008
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| "It was a lousy first impression of mulia upon check-in. Was at the recept at 2 pm, check in and was told that rm will no be ready for another 2 hours. Told to sit in the lounge and they will call. Did so but realised that there are so many other waiting. Went back and ask how they would be contacting me, only then did they took my contact. Waited for 2.5 hours and no call, and the others seem to be gettng their rooms already. lined up and enquire and was told that the room already ready, and no ne called!!!.
Two other incident make me wonder on the service. I asked for some ice to be sent to me room. Waited for 30 mins, nothing happen. Called again and it arrived in 2 minutes.
I was also awaken in the morning, 9 plus I think, and they wanted to check the mini-bar!!?? What a time to do that.
Other than that, I agreed that the facilities and room is one of the best that I stayed in. comfortable bed and good size of room. " |
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5/5 Posted by MR. OEI, H D, Netherlands in July 2008
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| "excellent hotel, food and drinks expensive." |
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4/5 Posted by MR. TAN, Benjamin, Singapore in April 2008
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| "Wonderful hotel to stay for business and entertainment. From airport to hotel transportation is more convienent with slightly lesser traffic then compares to heading towards hyatt or saripan area. Services level is indeed well above average. And the night entertainment is good.
" |
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All Mulia Senayan hotel reviews >>
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